Active Listening

Quick Summary

Listening is a skill that can be learned. In this program, attendees will learn a 7 step process for active listening that is ensured to create greater collaboration, joint problem solving and improved trust in the workplace.

If you want an actionable, inspirational, uplifting, dynamic, memorable and entertaining program with skills that can be implemented immediately then Active Listening is for you.

Presentation Outline

Drawing upon real-world experience and examples I will customize a program to fit your needs and format. Here is the step-by-step approach more active listening.

Step 1: Suspend judgment about the talker: We listen more effectively to people we like. Often we judge the talker before they open their mouth. To listen more actively it is important to suspend judgment.

Step 2: Acknowledge you can do better: Research shows that by realizing you can be a better listener and practicing listening skills, you can experience up to a 50% improvement in listening.

Step 3: Purposeful practicing: Becoming aware of when you are not listening and then practice listening the listening skills in this program. Create a mental framework for the ideas presented. We retain ideas better than facts.

Step 4: Ask permission to pause: Learn the power of the ‘pause.’ By pausing strategically and testing understanding you create a better listening experience and encourage the talker to tell you more.

Step 5: It is ok to not understand or disagree: Often when we don’t understand or we disagree we stop listening. It is ok if you don’t agree or understand. You can learn to use this to your advantage.

Step 6: Don’t be afraid of silence: Rather than being uncomfortable with silence in a conversation learn to use it to your advantage.

Step 7: Take notes: Use your notes to summarize or reflect what you have heard.

This session is dynamic, engaging and memorable. Attendees leave the program with real skills they can implement immediately and experience a dramatic increase listening effectively.

Topic Authority

  • √ For more than 25 years I have been helping individuals learn to listen better and become a more active listener.
  • √ I have presented Active Listening more than 100 times at companies like Destination Hotels, IHG Hotels, Dignity Health, Option One Nutrition, SAP and Hewlett Packard.
  • √ I am a world renowned expert in leadership and personal development.
  • √ Bestselling author of three books.
  • √ I have delivered more than 4000 presentations to more than 43,000 individuals.√


Target Audience

Any organization or group that wants to improve their public speaking skills and become a more effective speaker and communicator.

Possible Formats

This presentation can be delivered as a keynote-type presentation or 2-hour workshop depending on your needs. This program is often combined with other programs to create a full or half-day program.

Intended Outcomes

√ Higher collaboration

√ Increased communication

√ Less contention and conflict

√ Better relationships

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